Cover

Our Commitment to You
How to read Your Insurance Policy
Definitions
Your Endsleigh Landlords Insurance Policy - Our Contract with You
Policy Warranty
Index Linking

Section 1 - Cover for Your Buildings:-
Section 1 - A. Standard Cover
Section 1 - B. Accidental Damage Option

Section 2 - Cover for Your Contents

General Conditions
General Exclusions
How to make a Claim
Section 3 - Legal Protection
Section 4 - Landlords Home Emergency Expenses
Data Protection Act

How to make a Claim

Who will deal with Your claim?

The Insurer named in Your Statement of Insurance has authorised Endsleigh Insurance Services Limited to deal with Your claim on their behalf. You should therefore refer all correspondence and telephone enquiries to Endsleigh.

What are the claims procedures?

You should:-

• check Your Policy to ensure that the cause of the loss or damage is insured and that Your Statement of Insurance shows that You have Cover for the date of the incident
• read the Conditions on pages 15 and 16 of Your Endsleigh Landlords Insurance Policy book
• obtain a claim form from:
  Endsleigh Claims Service
  PO Box 432
  Cheltenham Spa
  Gloucestershire GL50 3YD
  Tel: 0870 241 6103
  Fax: 01242 866957
  
• obtain estimates as soon as possible for repairing damaged property. Any temporary repairs necessary to make the Buildings weatherproof (for example roof damage) can commence immediately with Our agreement, but bills must be retained as the cost may form part of Your claim Endsleigh must be given an opportunity to arrange inspection of the damage, however, before permanent repairs commence
• remember that some of Your Cover is provided to protect You against claims made by third parties. If someone holds You responsible for damage to their property or injury to them, it is essential that You
  • tell Endsleigh immediately and provide full details in writing as soon as possible; and
  • send Endsleigh any correspondence, writ, summons or other legal document served on You
  Do not admit liability or reply to any correspondence without Our authority. We will then deal with all matters relating to that claim on Your behalf.

Endsleigh will:-

• deal with Your claim as quickly as possible, taking into account the nature of the claim and whether We have all the information that We may reasonably require
• in some cases, arrange for an independent Chartered Loss Adjuster to discuss Your claim with You. This is not always necessary, but when it is, Endsleigh will advise You of the name and address of the Loss Adjuster and monitor progress of the claim for You
• let You know if We need any more information where Loss Adjuster are not required

Please do not worry if Endsleigh arrange for a Loss Adjuster to visit You. It is normal claims procedure and aims to speed up consideration of claims. We regret any delay which consideration of more complicated claims can cause.

Certain types of claim will be considered directly by the Insurers, if referred to them by Endsleigh.